Vision |
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Being an energy service provider of choice that positively impacts everyone. |
Mission |
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Enriching the lives of our employees, customers, and communities by safely providing affordable, reliable, and sustainable energy service while cultivating meaningful relationships. |
Core Values
Safety First
Ensure the safety and well-being of our employees, customers, and communities.
Integrity In All That We Do
Do the right thing every time. Act with honesty, transparency, and accountability.
Relationships Matter
People and relationships are at the core of everything we do. We listen and treat everyone with respect, working together to accomplish more.
Sustainability In Action
We are committed to the environment and to helping build equitable, inclusive, and prosperous communities for the benefit of future generations.
Southwest Gas is #1 in Customer Satisfaction five years in a row!
Thank you for allowing us to serve you and for helping us achieve #1 in Customer Satisfaction with Residential Natural Gas Service in the West among Large Utilities by J.D. Power 5 years in a row. *
“We are honored to be ranked #1 by J.D. Power and humbled by our customers’ recognition of our efforts to serve them with excellence,” said Justin Brown, President of Southwest Gas. “We’re committed to providing exceptional service and ensuring that we continue to meet our customer’s energy needs and deliver the safe and reliable natural gas service our communities depend on.”
“We work diligently every day to deliver exceptional service by putting our customers first,” said Reagan Monroe, Vice President of Customer Experience. “Our team is dedicated to providing an award-winning customer experience, prioritizing safety, and continuing to exceed their expectations well into the future.”
*Southwest Gas received the highest score in the West Large segment (serving 400,000 or more residential customers) of the J.D. Power 2020-2024 U.S. Gas Utility Residential Customer Satisfaction Studies of customers’ satisfaction nationally among gas residential customers. Visit jdpower.com/awards for more details.
One of the World's Most Trustworthy Companies
We’re proud to announce that Southwest Gas Holdings, Inc. has been recognized by Newsweek on their list of the World’s Most Trustworthy Companies 2024.
This recognition highlights the top 1,000 most trustworthy companies worldwide, with Southwest Gas earning a spot in the top 2% among publicly listed companies. Karen Haller, President and CEO of Southwest Gas Holdings & CEO of Southwest Gas Corporation, stated, "This recognition and the incredible trust placed in us as an energy service provider of choice is a testament to our employees' dedication to serving our customers with excellence and working together to better our communities."
The ranking is based on an independent survey involving over 70,000 participants, assessing quality services, fair wages, and effective leadership.
Southwest Gas is proud to be one of America’s Best Mid-Size Companies!
Our commitment to safely providing reliable and affordable energy service lies at the center of what we do. We’re honored to be recognized by TIME magazine and Statista Inc. as one of America’s Best Mid-Size Companies for 2024.
Thank you for letting us serve you as we further our mission of making a positive impact and enriching the lives of our customers, employees, and communities.
The companies ranked in the 2024 America's Best Mid-Size Companies were identified based on three dimensions: employee satisfaction, revenue growth, and sustainability transparency. The study considered all U.S.-based companies that generated at least $100 million in revenue but less than $10 billion in 2022 or 2023.
For award information, click here.
